Respecting Individual Differences in a Cross-Cultural Environment

Communication takes place in an instant - but the problems created by miscommunication can last a long time. In a multicultural environment, problems can crop up easily, even when people have the best intentions.

Creating the optimal workplace goes beyond legislation. It’s about creating a work environment that respects individual dignity and differences. For people to perform at their highest level, they have to understand each other’s communication styles, and be free from worry about being the targets of inappropriate or unprofessional behaviour. 

This interactive workshop uses case studies, videos, role plays and questionnaires to engage participants in all four types of learning styles. Participants will understand how to communicated across cultures, and avoid misunderstanding that lead to conflict. They will learn what behaviors “cross the line” and how to deal with any situations that compromise their dignity, or their ability to perform their jobs.

Part 1: Cross-cultural communication in the workplace

Understanding cross-cultural communication patterns can help managers and employees work cohesively and productively, and avoid misunderstandings that lead to conflict.

As a result of participating in this section of the workshop, attendees will be able to:

· Describe the impact of culture on communication in the workplace

· State the different communication styles in the workplace (direct vs indirect, different interpretations of English, formality vs informality, non-verbal communication, etc.)

· Explain the Canadian workplace culture compared to other cultures

· Communicate professionally with people from different cultural backgrounds, using the right tone and language

· Describe how hierarchy influences our interactions at work

· Deal with different management styles and their impact on diverse individuals

Part 2: Respecting individual differences and dignity

As a result of participating in this section of the workshop, attendees will be able to:

· State the importance of working together in an environment that is free from harassment and discrimination.

· Explain the rights and responsibilities of the employer, employees and unions

· Define: harassment, sexual harassment, discrimination, bullying and “unwelcome” behavior

· Create strategies for recognizing and dealing with harassment in the workplace

· Use the proper channels for dealing with workplace issues that arise